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Customer Service Information

How To Handle Customer Billing Snafus


Q: I just discovered that for the past six months I have been billing a client half of what I should have been. Should I just include the total of the past due balance on his next bill or contact him first to let him know that it's coming? This client has been difficult in the past, so I'd rather not deal with him until I absolutely have to.

Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service


Last night I was at my computer and a Skype chat window opened up with a link in it from a stranger. I clicked the link and was taken to one of those "You would have to be crazy to pass up this business opportunity" sites.

One of the Secrets of a Great Customer Experience


A few weeks ago we conducted our annual "Customer Experience Study Tour" in London England. This is where we take delegates to visit a number of leading Customer Experience companies for a behind-the-scenes look at how they approach the task of building a great Customer Experience.

Are You A Coward? I Was


Over the last month, I have come to hate emails and answerphones; not because I get 100 emails every day but because emails and answerphones are fast becoming the tool of the coward. At Beyond Philosophy we worked with a client a while ago whose account managers and sales teams never used to speak to anyone! They just used to send emails.

Customer No Service - How to Lose a Loyal Customer!


So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you're in Milwaukee, you know the one I'm talking about: the cool one downtown that has 1000 different types of produce, and a whole aisle dedicated to gourmet coffee and teas.

Your Career Plan--Think Like A CEO


You've been going 6-to-late; exhausted by running the supersonic treadmill of life and wish you had a different job. But you can't because you have no time and you're left spent at the end of every day.

Cheap To Keep


You've heard it all before when it comes to stats about customer retention. Acquiring a customer costs five to 10 times more than retaining one.

What You Need to Know About CRM


1. It's all about the customer.

Customer Feedback: Everyone has an Opinion - USE IT!


Have you ever been in a department store and known exactly what you were looking for but couldn't locate any staff to help you find it? Think of your website as your very own department store, and your contact numbers, email addresses, and FAQ's navigational buttons as your staff. Without these handy interaction tools, your purchaser will get frustrated and E-shop somewhere else.

4 Tips Toward Overcoming Bad Customer Service


Customer service is the pits, you say. You are not alone.

And The Difference is... Attitude


I returned a rental car at an airport yesterday. As the person who was going to check me in approached, he smiled (which shocked me) and said, "Hello Mr.

Adjustment DENIED


It's just a simple thing - I bought a new set of shelves for my office. It wasn't a real problem, but when I got the shelves home, I found dents on the front of the shelves where the package had been leaned up on some other object, the shelves had been removed from the original box and put into another box.

Automating Your Help Desk Workflow


Do you know you can open, answer, close and report help desk information without human intervention?Automation is a powerful feature provided by most enterprise level help desk products; however, most organizations rarely take advantage of these features. Based on a survey conducted by RightStar Systems, only 5% of the help desk managers interviewed were using automation to its fullest capacity.

Add Value - And Kill Mediocrity in Customer Service


There are two kinds of customer service we all experience occasionally, outstanding customer service, and bad customer service. What we experience most of the time is mediocre customer service.

The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service


With all of the recent data theft in the financial sector, it is important to make sure that we don't go crazy trying to protect ourselves from risk. Risk management does have a value but this value lies mostly on the front end.

More Articles from Customer Service Information:
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MORE RESOURCES:

Carolina Call Center Delivers Flexible Customer Service with Five9 ...
MarketWatch - 6 hours ago
A leading provider of customer service to the education sector, Carolina Call Center delivers consultative support to parents, students, and educators ...


Monster Breaks Ground on State-of-the-Art Customer Service ...
MarketWatch - 14 hours ago
today to officially break ground on Monster's new state-of-the-art customer service facility in Florence, South Carolina. Monster is the leading global ...
Monster.com breaks ground in South Carolina Hilton Head Island Packet
Monster Worldwide to open SC customer center CNNMoney.com
Monster builds in the South Bizjournals.com
all 22 news articles


Convergys wins FDIC customer service subcontract
Bizjournals.com, NC - 9 hours ago
Under the contract, awarded through contractor Apptis Inc., Convergys is handling customer service calls to the FDIC’s help line, according to a news ...
Convergys Partners with Apptis to Provide Call Center Services to FDIC TMCnet
Convergys Provides Relationship Management Support to the FDIC WELT ONLINE
all 28 news articles


Council vote on customer service centers causes consternation
San Diego Union Tribune, CA - 19 hours ago
Yesterday, the council voted 5-3 to restore six customer service centers, which offer residents a neighborhood stop to pay city bills or ask questions, ...


CTA lacks customer service
Chicago Tribune, United States - 7 hours ago
Before instituting a fare hike, perhaps the CTA could work on customer service. On Monday night, I was on the #151 when it stopped at Sheridan and Foster to ...


Neocase Software Appoints Julien Dahan Chief Executive Officer
MarketWatch - 10 hours ago
Neocase Software is a leading provider of customer service solutions for shared service centers and customer support operations. It empowers large global ...


Part IV: Customer Service Symposium
Emery County Progress, UT - 11 hours ago
By PATSY STODDARD At the recent customer service symposium Betty Stanton, spoke to the audience. She has a lot of experience in building a community. ...


E-Commerce Sites Are Focusing on Customer Service
CIO Today, CA - Dec 1, 2008
By Patricia Resende In a rocky holiday season, e-commerce sites need to focus more on customer service. Good service helps a company, while bad service can ...


Popeyes hopes to rebound with improved customer service
QSR Web, KY - Dec 1, 2008
The major draw was the flavor of the chicken and red beans and rice, but the stores' customer service was lacking. Bachelder is heading a plan designed to ...


NewsReleaseWire.com (press release)

: Customer Service and Marketing Tips
NewsReleaseWire.com (press release) - 10 hours ago
Here is are two tips/lessons in customer service and marketing. An appropriate title for this might be "Sell the Sizzle and the Steak. ...

Customer-Service - Google News

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