![]() |
WebsiteAlways |
Performance Appraisal Scenarios: Improve Your Communication
IMPROVING COMMUNICATION DURING THE PERFORMANCE APPRAISAL: If the employee has trouble getting started on the self-appraisal you might say: "Why don't you start by talking about the XYZ project?" (Pick a topic that the employee will feel comfortable with, a success rather than a failure.) "It seems to me that the PDQ project was harder than we expected. What's your perspective on that?" "I know this sort of thing is hard to do. Start wherever you like. I'm eager to hear what these past six months have been like from your point of view." If the employee dwells on one aspect of the self-appraisal you might say: "I can see that these reports presented you with some real challenges. (Summarize what the employee has been saying.) Let's go on now to..." "Let's write down this problem so we can talk about its solution later. But now, let's go on to ..." "I'm glad you enjoyed working on ABC, Sue. How did DEF go?" PERFORMANCE APPRAISAL SCENARIOS: If employee "passes the buck": "You feel that Richard was really responsible for this problem, Bob, but was there anything you could have done to work around the problem?" "I know how hard it is to control work when so many factors are involved. What can you do in the future that will ensure that this won't happen again?" If the employee presses to know the salary or promotion implications of the appraisal: "I know how important this next raise (or promotion) is to you, Patsy, but this is something I won't decide until after we complete this assessment. Right now let's concentrate on what you've accomplished and what your plan should be for the next period." Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
MORE RESOURCES:
Management - Google News |
RELATED ARTICLES
5 Surefire Ways to Bring Your Business Objectives Full Circle with Technology All small to mid-sized company owners want to know where their dollar is being spent when it comes to computer technology in their organization. The challenge is for them to get the information they need to make the right purchasing decisions. Characteristics/Attributes of a Lean Operation Fundamentals in Place? There is a designated place for everything and everything is in its place. No time is wasted while looking for things. What 80% of Businesses Don't Know: Tips for Improving Your Working Capital Management What is the number one way to prevent failure in business? Take a minute to really think about your answer. What comes to mind? Increasing patients or customers served? ? Effective marketing? ? Location, location, location? ? Improving patient or customer care? ? Being the best in your industry?Although these are all essential aspects of business, the answer isn't any of the above. Knowledge Management - Lessons Learned and How To Identify Them Many organisations use the term "lessons learned" to describe the way in which they avoid repeating mistakes, or ensure that they build on past successes, yet a lesson can only be applied if it has been successfully identified, and captured first. Even in "learning organisations" who profess to be good at knowledge management and knowledge sharing, the process for identifying lessons learned can lacks rigour or depth. Important Communication Tips For Managers The following tips will help you communicate more effectively with your employees:1. Let employees know that having feelings is okay. The Survey Feedback Process for Organizational Development and Change THE PURPOSE OF SURVEY FEEDBACK:In globally competitive environments, organizations are seeking information about obstacles to productivity and satisfaction in the workplace. Survey feedback is a tool that can provide this type of honest feedback to help leaders guide and direct their teams. Hiring Your First Business Personal Assistant: Some Guidelines for Successful Hiring Hiring the first personal business assistant is an exciting time for new business owners. It means that the business is doing well enough that the business owner can no longer keep up effectively with the demands of the new business. Get Over Yourself Let me tell you a secret.Things don't always go the way we want them to. How to Get Your Procedures Project Done Wouldn't it be nice for business owners and executives to be finished with their policies and procedures project already? They know they need to get it done, but maybe it's taking too long. Or perhaps their people are staring at a blank piece of paper, and they don't know where to begin. Riding the Waves to Success Last week I was confused and frustrated about a few things related to one of my businesses, and a bit upset with myself and "The Universe." As a result, I went into a deep meditation to get some clarity and help. 10 Fundamentals for Effective Meeting Here are ten fundamental concepts that characterize an effective meeting.Definition: A meeting is a business activity where select people gather to perform work that requires a team effort. 30 Ways to be a Butt-Head Boss 1. Trust no one. Think Time... Its Now Or Never I recently read an article published in the June, 2005 issue of Fast Co. magazine. Manage Your Business from the Rockies, not the Prairies The day job as a manager is all about managing your people to deliver, to meet the needs of your customers or clients and generating success after success! Right? And you have consequences if that doesn't happen.Worst case scenario is that you lose your job or your business, because your people haven't delivered. Thoughts on Empowerment People are empowered when they are given the authority and responsibility to make decisions affecting their work with a minimum of interference and second guessing by others.Empowerment is an overused and under?practiced term. Argue Your Way To Business Success "Jack" (not his real name) is a vice president of a publicly traded company. Recently, Jack's stress and anxiety levels have been high enough to impact both his working and his personal lives. Auditing Improves Effective Planning Speak of operations assessment, and we'll hear its significant value. Speak of an audit, and we'll run for the nearest emergency exit. Credibility - A Golden Key to Becoming More Influential You have been named a new leader in your organization, or you are a long time leader with some new people in your organization. Or maybe you aren't a formal leader but are working on an important new project. Are You Cascading Your Strategy, or Fragmenting It? INTRODUCTIONThe typical approach executive teams use to cascade, or roll out, their strategic direction is to produce a clear set of goals, objectives, critical success factors or a scorecard and then get each departmental or functional manager to take this on board and customize it for their part of the organisation. The trouble then begins?A TYPICAL APPROACH: EACH DEPARTMENT ADOPTS OR ADAPTS A VERSION OF THE CORPORATE STRATEGYThe first phase of most organisational planning processes is that the organisation's executives design and express a strategic direction using a framework of some kind. Involving People Gave Us the Improvements We Needed We had a problem with handling materials in a production department. Our process required raw materials to enter the department, be processed, and leave the department. |
| Interesting articles | Home | site map | Link |
| © 2006 |